Refund policy
Draft, for Lauren's review.
Our refund policy
A full refund is available if requested within 14 days of purchase. To request one, contact hello@humanbusinessmentor.au with the purchase details.
When a purchase is refunded, the access codes issued with it are deactivated and stop working for sign-in.
Your rights under Australian Consumer Law
This policy is in addition to, and does not limit, the consumer guarantees that apply under Australian Consumer Law. Those guarantees can't be excluded.
Broadly: for a major problem, a consumer can choose to cancel and receive a refund (less a reasonable amount for any access already provided), or keep access at a reduced price that reflects the problem. For a minor problem, we can address it within a reasonable time; if that doesn't happen, a refund or other remedy may apply.